PawsRush ("we" and "us") is the operator of (https://pawsrush.com) ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations for our service.

Currently, we only sell and ship products to the United States.

1. Shipping Costs

We provide FREE SHIPPING on all orders shipping to the United States.

2. Delivery Terms

2.1 Handling Time

Orders are usually dispatched within 1-3 business days of payment of the order.

Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Order cut-off: Our order cut-off time is 6pm PST every business day. Orders placed after 6pm PST or over the weekend/holiday will be processed on the following business day.

2.2 Transit Time

Generally takes 10-15 business days, depending on your location. Factoring in processing and shipping times, the total delivery time can take up to 11-18 business days.

2.3 Change Of Delivery Address

For a change of delivery address requests, we are only able to change the address BEFORE the order has been dispatched.

2.4 P.O. Box Shipping

PawsRush cannot ship to P.O. box addresses.

2.5 Military Address Shipping

PawsRush cannot ship to military addresses.

2.6 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

2.7 Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us at support@pawsrush.com or 6 Weide Rd Room 1303-19, Yangpu District, Shanghai, 200433, China so that we can conduct an investigation.